Lean Six Sigma helps businesses deliver highly efficient and effective
services to their customers. It achieves this feat by substantially improving
organisations’ processes used to generate and deliver those
services.
The substantial improvement produced translates into higher quality
faster service cycle times by reducing wasteful practices (Example:
redundant activities, rework, etc) thereby delivering a much improved
customer experience at a cheaper cost to the organisation.
Improved services = more satisfied customers
More efficient & effective processes = reduced cost
More satisfied customers + reduced
cost = Increased profitability
Processes are sequences of activities
that must be carried out to create value for customers.
- Lean methodology focuses on
managing processes to reduce waste and improve responsiveness to
customers’ requirements.
- Lean helps businesses maximize
primary value added processes and minimizes secondary (non-value added)
processes that support them.
- Six Sigma is a process improvement
methodology and philosophy that aims to generate valuable insights into
business processes and goes on to implement improvements that deliver
breakthrough results in business performance.
- Six Sigma represents a measure of
product, process, and transaction quality, which strives for nearly
100% conformance to customers’ quality requirements.
Combining Lean and Six Sigma leads to a focus on the Customer, on
Business Strategy and on Growth - which is where the focus needs to be
for every business to succeed.
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Lean |
+ |
Six
Sigma |
= |
Value |
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Focuses
on Customer Value |
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Focuses
on Customer Quality |
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Eliminates
Process Waste |
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Eliminates
Variability & Defects |
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| |
Improves
Cost & Delivery |
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Measure
& Improve Quality |
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|
|
| |
Growth
Strategy |
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Aligns
to Strategic Goals |
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|
|
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